CVS PHARMACY JUNE 9, 2012
I need to say, before I get too far into my latest experience with CVS Pharmacy, that I am not happy being forced to use this pharmacy exclusively by our new insurance. Go Obama!
So, I went to pick up our refills today on routine medicines. I had dropped off a new script yesterday, so I decided to just pick up all the scripts together. I arrived and was given the scripts and asked to sign for them. As I always do, I checked them before leaving. I asked where the new script was. That started the clerk scrambling. She didn't know where it was. I explained that I had brought the doctor's prescription in yesterday and told them I would pick it up today.
I also noticed I was given a medication that was not ordered. I separated that med. from the ones I was supposed to have while the clerk continued to look for the new med.
In a little while, the clerk came to me, looking through the medicines I had signed for. She reached and took the medication I had separated, saying I had been given the wrong medicine. Well, imagine that! Do I look like a pharmacist who works at CVS? No, but I am an informed consumer.
The Pharmacist on shift tried to cover up the mistake. Here is why it is such a big deal: Maybe I would have been allergic to the medication that was initially filled. Maybe I was so uninformed that I did not know that was the wrong med. and took it. Maybe the wrong med. was a diabetes medicine that would have lowered my normal blood sugar, leaving me in a coma. Maybe the wrong med. would have been an antihypertension med that would have dropped my blood pressure and sent me into hypovolemic shock. The possibilities are many.
All I have to say is that if you are forced to use CVS Pharmacy, please pay attention to what they are doing to you.
What are your thoughts?
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